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Taking a stand for customer service: “United Breaks Guitars”
September 9, 2016In 2009 and 2010, when I was spending much of my time researching and writing the book The New Marketing:...
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Leadership moments in the events of everyday life
April 3, 2014In my teaching and coaching for the past two decades, I have often emphasized the concept that leadership begins...
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Observing the growing importance of social media
June 29, 2010In a recent post, I wrote: We will remember 2010 as the year when social media became a mainstream...