Blog

  • The president as master storyteller

    At the end of the previous post, I cited Barack Obama as an example of a public official who used his autobiographical stories to inspire his constituents. This week, I propose to look at this notion in some more detail. As always when I approach issues that may appear partisan, I like to be clear that my intent is not

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  • Storytelling in political campaigns

    This week, I have continued to watch analysis of Donald Trump’s stunning and unexpected victory over Hillary Clinton. It is interesting to hear so many political “experts” explain why the news media and the polls got it so wrong, since virtually none of them had given Trump even the slightest chance of winning. In addition, I am following a growing controversy involving social media, in particular Facebook, and its role in spreading fake news about the candidates.

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  • A result that surprised nearly the entire world

     As I continue to research Southwest Airlines, and I do plan to write more about their culture and people policies, the events of this week seem to warrant some type of reaction. In fact, for the past nine days, I have surprised myself, simply by remaining engrossed in a political event and its aftermath. Of course, I am referring to the

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  • Do we use the wrong criteria when we choose investments?

    My ongoing exploration of Southwest Airlines, with its unusual people policies, and simultaneously sensational stock market results, has been something of an eye-opener for me. One of the many things it has led me to reflect about is how investors pick the companies they decide to put funds into. Though I make few investment decisions myself, I nonetheless find this issue fascinating.

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  • Maybe leadership and culture do matter

    Toward the end of our previous post, we cited a research project commissioned by Money magazine for its gala 30th anniversary issue in 2002. What the editors wanted to compile was their “30-30”: a list of the 30 best-performing stocks in the 30 years since the magazine’s launch in 1972.  To say that the study’s findings were a great surprise to everyone would be a significant understatement.

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  • A radical idea: putting employee happiness above all else

    In our previous post, we wrote that from its very first days, Southwest Airlines espoused revolutionary ways of organizing work. Perhaps the most radical notion was one that would become something of a mantra, a baseline element of Southwest’s identity. And, it was a concept that went thoroughly against the grain of common wisdom at the time. From day one, Herb Kelleher

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