Blog

  • When business jargon goes haywire

    In the previous post, I wrote that Lucy Kellaway was at her finest when commenting on the bizarre statements she finds in spoken or written business communication. Not only will I miss her witty observations and scathing appraisals of linguistic transgressions, I find it distressing to think that there is nobody left to take up her mantle of “prosecutor of

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  • I will miss Lucy Kellaway

    My post today is a bit of a departure from the sort of topic I usually write about. It involves an individual whose articles I have been reading nearly every week for the past 15 years, and her decision to leave journalism to pursue a new path. Indeed, one of my favorite columnists, Lucy Kellaway of the Financial Times, is

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  • Walking the talk: on the meaning of authenticity

    Our previous post closed with a story about Hamdy Khalafalla Mohamed, a bakery chef at the Cairo Marriott Hotel. One of the reasons his tale impressed me is that it is about an individual who takes the initiative and pays attention to the smallest of details, much like my surprise greeter Sara in Dubai. These two traits—attention to detail and

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  • Spirit to serve: using stories to create excellent employees

    In a post called “Stories and remarkable service”, published on June 28, I wrote of the extraordinary service I have often experienced at JW Marriott hotels around the world. When I arrived at this hotel in Lima last month, I was thinking in particular about a remarkable personal greeting I had received at the JW Marriott in Dubai in 2016. 

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  • Three lessons we might learn from Hillary Clinton’s electoral defeat

    Though I have now written a good deal about Mrs Clinton’s discourse during her campaign for the presidency, several people have asked me recently for a concise overview of what I see as the most significant lessons of her electoral experience. As such, this week’s focus will be on providing a review of the three most important issues I observed.

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  • My new and stimulating editing project

    This week, I am back in one of my very favorite cities, Buenos Aires. Just a few weeks ago, at a meeting with my publisher here to discuss another printing of the book, Las Siete reglas del storytelling (Ediciones Granica), they inquired about the possibility of translating another of my books—The New Marketing: social media, email and the art of

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