Blog

  • The evolution of political language

    Writing about the language of business these past weeks has caused me to think about something that has been on my mind since the US presidential campaign last year—how our ideas about language and authenticity seem to be changing, at least in public discourse. As such, I propose to take a quick look today at the first of these items—how

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  • When business jargon goes haywire

    In the previous post, I wrote that Lucy Kellaway was at her finest when commenting on the bizarre statements she finds in spoken or written business communication. Not only will I miss her witty observations and scathing appraisals of linguistic transgressions, I find it distressing to think that there is nobody left to take up her mantle of “prosecutor of

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  • I will miss Lucy Kellaway

    My post today is a bit of a departure from the sort of topic I usually write about. It involves an individual whose articles I have been reading nearly every week for the past 15 years, and her decision to leave journalism to pursue a new path. Indeed, one of my favorite columnists, Lucy Kellaway of the Financial Times, is

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  • Walking the talk: on the meaning of authenticity

    Our previous post closed with a story about Hamdy Khalafalla Mohamed, a bakery chef at the Cairo Marriott Hotel. One of the reasons his tale impressed me is that it is about an individual who takes the initiative and pays attention to the smallest of details, much like my surprise greeter Sara in Dubai. These two traits—attention to detail and

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  • Spirit to serve: using stories to create excellent employees

    In a post called “Stories and remarkable service”, published on June 28, I wrote of the extraordinary service I have often experienced at JW Marriott hotels around the world. When I arrived at this hotel in Lima last month, I was thinking in particular about a remarkable personal greeting I had received at the JW Marriott in Dubai in 2016. 

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  • Three lessons we might learn from Hillary Clinton’s electoral defeat

    Though I have now written a good deal about Mrs Clinton’s discourse during her campaign for the presidency, several people have asked me recently for a concise overview of what I see as the most significant lessons of her electoral experience. As such, this week’s focus will be on providing a review of the three most important issues I observed.

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