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Social media under scrutiny
November 3, 2017This week, we seem to be completely awash in information about social media and polarization, which is of course...
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A result that surprised nearly the entire world
November 17, 2016As I continue to research Southwest Airlines, and I do plan to write more about their culture and people policies,...
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Influencing our worlds
August 26, 2016When I was in Buenos Aires last month, one of the projects I worked on was preparing a conference with...
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Social media—connecting people…and not only for revolutions
March 3, 2011As we watch the web-assisted protests unfold in the Middle East, and marvel at the omnipresence of social media...
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Social media is truly becoming a mainstream phenomenon
February 24, 2011In a chapter from the soon forthcoming book Email, social media and the art of storytelling, I wrote about...
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Branding in the age of email and social media
May 6, 2010Sometimes, a comment or a question comes in to the blog, and it fits exactly with one’s intention of...