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Whose rhetoric was hollow?
June 16, 2017Numerous times in the six months prior to the last US presidential election, I heard Mrs Clinton proclaim that...
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Taking a stand for customer service: “United Breaks Guitars”
September 9, 2016In 2009 and 2010, when I was spending much of my time researching and writing the book The New Marketing:...
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What should a corporation or organization stand for?
July 3, 2015Rereading David Packard’s radical views from the 1940s about what a corporation should be caused me to reflect on...
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How Gandhi inspires middle managers to lead
January 16, 2015There is a potential drawback to using the stories of great men such as Gandhi when I teach a...
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Nelson Mandela: processing the experience of being in prison
March 29, 2010Leaders and heroes find meaning in events that would devastate others. In 1964, when Nelson Mandela went to prison...
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Gandhi had an extraordinary ability to process his life experience
March 18, 2010As we saw in the previous entry, a major turning point in Gandhi’s life occurred when, as a young...
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We are wrong to think that leaders have extraordinary past experiences
March 15, 2010As I have traveled throughout the world for a number of years, I have been struck...
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It’s about how we process the events of our lives
March 12, 2010As part of my ongoing reflection on the CNN Heroes program I would like to discuss a specific point...
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More thoughts on what we learn from the “hero” stories
March 4, 2010As I related in the previous post, we can fill volumes with the lessons from the people on CNN...
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Everyday heroes: Betty Makoni in Zimbabwe
January 11, 2010In the last two entries, I retold the stories of Jorge Munoz and Jordan Thomas, two of the people...