-
In search of the power behind Trump’s superficial narrative: Part One
March 17, 2017This week, I continue my examination of the effectiveness of Donald Trump’s personal narrative. At first, my plan was to...
0 -
Taking a stand for customer service: “United Breaks Guitars”
September 9, 2016In 2009 and 2010, when I was spending much of my time researching and writing the book The New Marketing:...
-
The possibilities of a middle management role
January 23, 2015For a little more than a month now, I have been writing about topics related to middle management. In...
-
Struggling to learn a language, growth mindsets, and another opening to systems thinking
September 18, 2014Last week, I referred to a Financial Times opinion piece by Simon Kuper about language learning, entitled “Learning another language? Don’t...