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When business jargon goes haywire
August 17, 2017In the previous post, I wrote that Lucy Kellaway was at her finest when commenting on the bizarre statements...
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I will miss Lucy Kellaway
August 9, 2017My post today is a bit of a departure from the sort of topic I usually write about. It...
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Walking the talk: on the meaning of authenticity
August 1, 2017Our previous post closed with a story about Hamdy Khalafalla Mohamed, a bakery chef at the Cairo Marriott Hotel....
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Spirit to serve: using stories to create excellent employees
July 26, 2017In a post called “Stories and remarkable service”, published on June 28, I wrote of the extraordinary service I...
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Three lessons we might learn from Hillary Clinton’s electoral defeat
July 20, 2017Though I have now written a good deal about Mrs Clinton’s discourse during her campaign for the presidency, several...
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My new and stimulating editing project
July 12, 2017This week, I am back in one of my very favorite cities, Buenos Aires. Just a few weeks ago,...
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Personal storytelling is the most effective mechanism for giving others a sense of who we are
July 5, 2017At this point, I must confess that I have surprised even myself, having written far longer than I could...
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Stories and remarkable service
June 28, 2017June 13th, on my flight from Buenos Aires to Lima, I was reading a study I had saved from...